Return and refund policy

At Havvak Home, we want you to shop with confidence. Because furniture products vary significantly in size, packaging, and shipping requirements, return eligibility may differ depending on the type of product purchased.

Please review this policy carefully before placing your order.


30-Day Return Policy

Eligible products may be returned within 30 days of delivery, subject to the conditions outlined below.

Please note that sofas and other compressed furniture products are subject to a separate return policy due to their vacuum-compressed packaging.

All returns must be approved by Havvak Home before being shipped back. Unauthorized returns may not be accepted or refunded.


Sofa & Compressed Furniture Return Policy

Many of our sofas and upholstered seating products are vacuum-compressed for shipping. Once opened, these products expand and cannot reasonably be restored to their original compressed condition for return transportation.

For this reason:

Sofas and compressed furniture products are not eligible for returns or refunds due to change of mind, personal preference, incorrect size selection, comfort preference, color preference, or other non-defective reasons once the product has been opened or decompressed.

Please carefully review all product dimensions, materials, colors, specifications, and delivery requirements before placing your order.

If the original shipping package remains unopened and the product has not been decompressed, please contact Havvak Home Customer Support to determine whether the item is eligible for return. Return authorization is required.

For an approved non-defective return of an unopened compressed product, the customer is responsible for all return shipping costs and associated return expenses.

This restriction does not apply when an item arrives damaged, defective, incorrect, or has another verified issue attributable to Havvak Home or our fulfillment partners.


Other Furniture Returns

Furniture products that are not sofas or compressed furniture may be eligible for a non-defective return within 30 days of delivery.

Examples of non-defective returns include:

  • Customer changed their mind
  • Customer ordered the wrong size, color, or product
  • Product does not match the customer's personal preference
  • Customer no longer needs or wants the product
  • Other reasons unrelated to damage, defect, or a Havvak Home fulfillment error

For approved non-defective returns:

  • A 20% restocking fee based on the original purchase price will be deducted from the refund.
  • The customer is responsible for all return shipping costs and associated return expenses.
  • Havvak Home does not provide prepaid return labels for non-defective returns unless otherwise agreed.
  • The product must be unused, unassembled, and in its original condition.
  • The product should be returned in its original packaging with all parts, accessories, hardware, and manuals included.
  • Prior return authorization from Havvak Home is required.

We strongly recommend reviewing product dimensions and specifications carefully before ordering, especially for larger furniture.


Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing parts, please contact Havvak Home Customer Support within 48 hours of delivery.

Please provide:

  • Your order number
  • A detailed description of the issue
  • Photos or videos clearly showing the damage or defect
  • Photos showing the entire product
  • Photos of the original packaging
  • Photos of the shipping label, when applicable

Please keep the product and all original packaging while your claim is being reviewed.

Once the issue has been verified, Havvak Home will determine the appropriate resolution based on the circumstances. This may include replacement parts, a replacement product, or a full or partial refund.

If the issue is confirmed to have resulted from a product defect, shipping damage, an incorrect item, or another fulfillment error attributable to Havvak Home or our fulfillment partners, the customer will not be charged a 20% restocking fee or authorized return shipping costs.


Product Condition for Returns

For products eligible for return, items must be returned in substantially the same condition in which they were received.

Unless the return involves a verified defect or another issue that could only reasonably be discovered after opening or assembly, returned products should be:

  • Unused
  • Unassembled
  • Complete with all original parts and accessories
  • In the original packaging
  • Properly packaged for return transportation

Havvak Home reserves the right to reduce or deny a refund when a returned item is used, damaged, incomplete, improperly packaged, or materially different from its original condition.

Any reasonable deduction will reflect the condition of the returned item and any resulting loss in value.


Return Authorization

Do not return any product without first receiving authorization from Havvak Home.

To request a return, contact Havvak Home Customer Support with your order number, reason for return, and any requested photos or supporting information.

If your return is approved, we will provide return instructions and the appropriate return address.

Because our products may ship from different fulfillment locations, the return address may be different from the address shown on your original package.

Do not ship a return to the original shipping address unless specifically instructed by Havvak Home.

Unauthorized returns may be refused and may not qualify for a refund.


Return Shipping Costs

For non-defective returns, the customer is responsible for all return shipping costs and associated return expenses.

Because furniture can be large and expensive to transport, return shipping costs may be substantial.

Havvak Home is not responsible for return shipping charges resulting from change-of-mind returns, incorrect measurements, personal preference, or other reasons unrelated to a defect or fulfillment error.

If a return is caused by a confirmed defect, shipping damage, incorrect product, or fulfillment error attributable to Havvak Home, Havvak Home will provide an appropriate return or replacement solution at no additional authorized return shipping cost to the customer.


Order Cancellations

Havvak Home accepts order cancellations before the order has entered fulfillment or shipped.

If your cancellation request is approved before fulfillment, you will receive a full refund to your original payment method.

Once an order has been fulfilled or shipped, it can no longer be canceled.

If your order has already shipped, please wait until it is delivered and contact Havvak Home to determine whether it is eligible for return under this policy.

If Havvak Home cancels an order because we are unable to fulfill it, you will receive a full refund.


Orders in Transit

Orders that have already shipped and are in transit cannot be canceled or returned while in transit.

Please wait until your order has been delivered before requesting a return.

Please do not refuse a delivery without prior authorization from Havvak Home. Unauthorized refusal of delivery may result in carrier return shipping, storage, redelivery, or other applicable charges being deducted from any eligible refund.


Exchanges

If you would like to exchange an eligible product, please contact Havvak Home Customer Support.

Exchanges are subject to product availability and approval.

For non-defective exchanges, the customer is responsible for applicable return shipping costs, reshipping costs, and any difference in product price.

If the replacement product costs more, the customer will be responsible for the price difference. If the replacement product costs less, the applicable difference will be refunded after the exchange has been approved and processed.

The restrictions applicable to sofas and compressed furniture also apply to exchanges. Opened or decompressed sofa and compressed furniture products cannot be exchanged solely because of personal preference or change of mind.


Refunds

Once Havvak Home receives and inspects an authorized return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

For eligible non-defective returns of furniture other than sofas and compressed furniture:

A 20% restocking fee will be deducted from the refund, and the customer is responsible for return shipping costs and associated return expenses.

Any original expedited shipping, special delivery, assembly, handling, or other optional service charges are non-refundable unless the return resulted from an error attributable to Havvak Home.

After Havvak Home issues a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed after we confirmed that your refund was issued, please contact Havvak Home Customer Support.


Final Sale & Non-Returnable Items

Products clearly marked Final Sale or Non-Returnable on the product page cannot be returned for non-defective reasons.

Customized, personalized, clearance, or made-to-order products may also be subject to different return conditions when clearly disclosed before purchase.

These restrictions do not affect claims involving verified damage, defects, incorrect items, or other rights available under applicable law.


Contact Us

For questions regarding returns, refunds, cancellations, exchanges, damaged products, or defective products, please contact:

Havvak Home Customer Support
Email: Support@Havvakhome.com

When contacting us about an order, please include your order number and any relevant photos or videos so we can assist you as quickly as possible.
HAVVAK HOME · RETURNS & REFUNDS

Return and refund policy

Clear guidance for returns, refunds, and your next steps.

At Havvak Home, we want you to shop with confidence. Because furniture products vary significantly in size, packaging, and shipping requirements, return eligibility may differ depending on the type of product purchased.

Please review this policy carefully before placing your order.


30-Day Return Policy

Eligible products may be returned within 30 days of delivery, subject to the conditions outlined below.

Please note that sofas and other compressed furniture products are subject to a separate return policy due to their vacuum-compressed packaging.

All returns must be approved by Havvak Home before being shipped back. Unauthorized returns may not be accepted or refunded.


Sofa & Compressed Furniture Return Policy

Many of our sofas and upholstered seating products are vacuum-compressed for shipping. Once opened, these products expand and cannot reasonably be restored to their original compressed condition for return transportation.

For this reason:

Sofas and compressed furniture products are not eligible for returns or refunds due to change of mind, personal preference, incorrect size selection, comfort preference, color preference, or other non-defective reasons once the product has been opened or decompressed.

Please carefully review all product dimensions, materials, colors, specifications, and delivery requirements before placing your order.

If the original shipping package remains unopened and the product has not been decompressed, please contact Havvak Home Customer Support to determine whether the item is eligible for return. Return authorization is required.

For an approved non-defective return of an unopened compressed product, the customer is responsible for all return shipping costs and associated return expenses.

This restriction does not apply when an item arrives damaged, defective, incorrect, or has another verified issue attributable to Havvak Home or our fulfillment partners.


Other Furniture Returns

Furniture products that are not sofas or compressed furniture may be eligible for a non-defective return within 30 days of delivery.

Examples of non-defective returns include:

  • Customer changed their mind
  • Customer ordered the wrong size, color, or product
  • Product does not match the customer's personal preference
  • Customer no longer needs or wants the product
  • Other reasons unrelated to damage, defect, or a Havvak Home fulfillment error

For approved non-defective returns:

  • A 20% restocking fee based on the original purchase price will be deducted from the refund.
  • The customer is responsible for all return shipping costs and associated return expenses.
  • Havvak Home does not provide prepaid return labels for non-defective returns unless otherwise agreed.
  • The product must be unused, unassembled, and in its original condition.
  • The product should be returned in its original packaging with all parts, accessories, hardware, and manuals included.
  • Prior return authorization from Havvak Home is required.

We strongly recommend reviewing product dimensions and specifications carefully before ordering, especially for larger furniture.


Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing parts, please contact Havvak Home Customer Support within 48 hours of delivery.

Please provide:

  • Your order number
  • A detailed description of the issue
  • Photos or videos clearly showing the damage or defect
  • Photos showing the entire product
  • Photos of the original packaging
  • Photos of the shipping label, when applicable

Please keep the product and all original packaging while your claim is being reviewed.

Once the issue has been verified, Havvak Home will determine the appropriate resolution based on the circumstances. This may include replacement parts, a replacement product, or a full or partial refund.

If the issue is confirmed to have resulted from a product defect, shipping damage, an incorrect item, or another fulfillment error attributable to Havvak Home or our fulfillment partners, the customer will not be charged a 20% restocking fee or authorized return shipping costs.


Product Condition for Returns

For products eligible for return, items must be returned in substantially the same condition in which they were received.

Unless the return involves a verified defect or another issue that could only reasonably be discovered after opening or assembly, returned products should be:

  • Unused
  • Unassembled
  • Complete with all original parts and accessories
  • In the original packaging
  • Properly packaged for return transportation

Havvak Home reserves the right to reduce or deny a refund when a returned item is used, damaged, incomplete, improperly packaged, or materially different from its original condition.

Any reasonable deduction will reflect the condition of the returned item and any resulting loss in value.


Return Authorization

Do not return any product without first receiving authorization from Havvak Home.

To request a return, contact Havvak Home Customer Support with your order number, reason for return, and any requested photos or supporting information.

If your return is approved, we will provide return instructions and the appropriate return address.

Because our products may ship from different fulfillment locations, the return address may be different from the address shown on your original package.

Do not ship a return to the original shipping address unless specifically instructed by Havvak Home.

Unauthorized returns may be refused and may not qualify for a refund.


Return Shipping Costs

For non-defective returns, the customer is responsible for all return shipping costs and associated return expenses.

Because furniture can be large and expensive to transport, return shipping costs may be substantial.

Havvak Home is not responsible for return shipping charges resulting from change-of-mind returns, incorrect measurements, personal preference, or other reasons unrelated to a defect or fulfillment error.

If a return is caused by a confirmed defect, shipping damage, incorrect product, or fulfillment error attributable to Havvak Home, Havvak Home will provide an appropriate return or replacement solution at no additional authorized return shipping cost to the customer.


Order Cancellations

Havvak Home accepts order cancellations before the order has entered fulfillment or shipped.

If your cancellation request is approved before fulfillment, you will receive a full refund to your original payment method.

Once an order has been fulfilled or shipped, it can no longer be canceled.

If your order has already shipped, please wait until it is delivered and contact Havvak Home to determine whether it is eligible for return under this policy.

If Havvak Home cancels an order because we are unable to fulfill it, you will receive a full refund.


Orders in Transit

Orders that have already shipped and are in transit cannot be canceled or returned while in transit.

Please wait until your order has been delivered before requesting a return.

Please do not refuse a delivery without prior authorization from Havvak Home. Unauthorized refusal of delivery may result in carrier return shipping, storage, redelivery, or other applicable charges being deducted from any eligible refund.


Exchanges

If you would like to exchange an eligible product, please contact Havvak Home Customer Support.

Exchanges are subject to product availability and approval.

For non-defective exchanges, the customer is responsible for applicable return shipping costs, reshipping costs, and any difference in product price.

If the replacement product costs more, the customer will be responsible for the price difference. If the replacement product costs less, the applicable difference will be refunded after the exchange has been approved and processed.

The restrictions applicable to sofas and compressed furniture also apply to exchanges. Opened or decompressed sofa and compressed furniture products cannot be exchanged solely because of personal preference or change of mind.


Refunds

Once Havvak Home receives and inspects an authorized return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

For eligible non-defective returns of furniture other than sofas and compressed furniture:

A 20% restocking fee will be deducted from the refund, and the customer is responsible for return shipping costs and associated return expenses.

Any original expedited shipping, special delivery, assembly, handling, or other optional service charges are non-refundable unless the return resulted from an error attributable to Havvak Home.

After Havvak Home issues a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed after we confirmed that your refund was issued, please contact Havvak Home Customer Support.


Final Sale & Non-Returnable Items

Products clearly marked Final Sale or Non-Returnable on the product page cannot be returned for non-defective reasons.

Customized, personalized, clearance, or made-to-order products may also be subject to different return conditions when clearly disclosed before purchase.

These restrictions do not affect claims involving verified damage, defects, incorrect items, or other rights available under applicable law.


Contact Us

For questions regarding returns, refunds, cancellations, exchanges, damaged products, or defective products, please contact:

Havvak Home Customer Support
Email: Support@Havvakhome.com

When contacting us about an order, please include your order number and any relevant photos or videos so we can assist you as quickly as possible.