FAQ

Frequently Asked Questions

Helpful answers for a more comfortable home.

About Our Products

What types of furniture does Havvak Home offer?

Havvak Home offers a curated selection of modern furniture designed for comfortable, everyday living. Our collection includes sofas, modular sectionals, lounge chairs, coffee tables, mirrors, and other contemporary home essentials.

Do your sofas require assembly?

Many of our foam and compressed sofas require little to no assembly. Simply unpack the sofa, allow it to expand, and position it in your desired space. Some furniture items may require basic assembly. Please check the individual product page for details.

How long does a compressed sofa take to fully expand?

After unpacking, compressed foam furniture will begin expanding immediately. We recommend allowing approximately 24–72 hours for the product to regain its intended shape and comfort. Expansion time may vary depending on temperature, packaging duration, and the specific product.

Will the sofa look exactly like the photos?

We work to represent our products as accurately as possible. Slight variations in color may occur due to lighting, photography, screen settings, and fabric batches. Foam products may also require time after unpacking to reach their intended shape.

How do I care for my furniture?

Care instructions vary by material. For most upholstered furniture, we recommend regular vacuuming with a soft attachment and spot cleaning with a mild upholstery cleaner. Please refer to the individual product page for product-specific care instructions.

Orders & Shipping

Where does Havvak Home ship?

We currently ship within the United States. Delivery availability and shipping costs may vary depending on the product and destination.

How long does it take to process my order?

Most orders are prepared for shipment within 1–2 business days. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

How long does delivery take?

Delivery times depend on the product, destination, carrier, and shipping method. Once your order ships, tracking information will be provided whenever available.

How can I track my order?

Once tracking information becomes available, we will send it to the email address or contact information associated with your order. Please allow some time for the carrier's tracking system to update after shipment.

Do you offer free shipping?

Shipping charges vary by product and destination. Any applicable shipping cost will be displayed during checkout before payment is completed.

Do you deliver to Alaska, Hawaii, or remote areas?

Some products may have shipping restrictions or additional delivery charges for Alaska, Hawaii, remote locations, islands, and other hard-to-service areas. Please contact us before ordering if you are unsure whether your address is eligible for delivery.

Furniture Delivery

Will my furniture be delivered inside my home?

Unless otherwise stated on the product page, standard delivery does not include in-home placement or assembly. Delivery methods may vary depending on the size of the item and the carrier.

Will the carrier contact me before delivery?

For larger furniture shipments, the carrier may contact you to coordinate delivery. Please make sure the phone number and email address provided with your order are accurate.

What happens if I miss my scheduled delivery?

If a scheduled furniture delivery is missed, the carrier may charge a redelivery or rescheduling fee. Any additional fees resulting from a missed appointment may be the customer's responsibility.

Can I change my shipping address after ordering?

Contact us as soon as possible if you need to change your shipping address. We cannot guarantee address changes once an order has entered processing or shipped. Carrier interception or address-change fees may apply after shipment.

Returns & Refunds

Can I return my order?

Return eligibility depends on the product and its condition. Please review our Refund Policy before purchasing for complete return requirements, exclusions, and applicable fees.

Can compressed sofas be returned after opening?

Due to the nature of compressed furniture, opened or expanded sofas may have different return restrictions. A sofa naturally expanding after removal from compression packaging is not, by itself, considered a product defect. Please review the product page and Refund Policy before opening the package.

Is there a restocking fee?

Eligible furniture returns may be subject to a 20% restocking fee, depending on the product and reason for return. Original and return shipping charges may also be non-refundable where applicable.

What if my furniture arrives damaged?

Please inspect your order as soon as possible after delivery. If an item arrives damaged, defective, or incorrect, contact Havvak Home promptly with your order number and clear photos or videos of the product and packaging so our team can review the issue.

What if my package is lost during shipping?

If tracking indicates an unusual delay or possible loss, please contact us. We will work with the carrier to investigate the shipment and determine the appropriate next steps.

Can I cancel my order?

Contact us as soon as possible if you would like to cancel an order. We will try to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered fulfillment or has shipped.

Payments & Discounts

What payment methods do you accept?

Available payment methods are displayed securely at checkout and may include major credit cards and other supported payment options.

Do you offer a discount for first-time customers?

Yes. New customers can sign up to receive 10% off their first eligible order. Certain exclusions or promotional restrictions may apply.

Can I use more than one discount code?

Unless otherwise stated, promotional offers and discount codes may not be combined. Enter your discount code at checkout to confirm eligibility.

Need More Help?

How can I contact Havvak Home?

If you have questions about a product, order, delivery, or return, please contact our customer support team through the contact information provided on our website. Including your order number will help us assist you more quickly.